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Rest of World had previously reported on CBP One glitches and digital literacy barriers, but the app’s translation issues are alarming given the longstanding presence of Haitian migrants at the border. Jozef, co-founder and executive director of Haitian Bridge Alliance, told Rest of World. “At the end of the day, it is the responsibility of the government to make sure that the population that needs to be served gets access in the language that they understand,” Guerline M. For migrants who aren’t proficient in English or Spanish, inconsistent language support makes an already complicated asylum system even harder to navigate. Professional translators and immigration experts say the CBP One app is just one part of the larger problem of language access in the immigration system. The Haitian Creole sections have been criticized for shoddy translations, contributing to the demand for proxy bookings.

#HAITIAN CREOLE TRANSLATOR JOBS ONLINE REGISTRATION#

But crucial portions of the app, such as user registration and two-factor authentication, are still only accessible in English and Spanish. And those who don’t have any money are usually stuck,” said Nelson, adding that his clients have paid as much as $400 to others to book their appointments.ĬBP One now nominally supports five languages: English, Spanish, Russian, Portuguese, and Haitian Creole. “We were seeing that lots of people who don’t speak either Spanish or English are paying other people to apply for them. Customs and Border Protection, became mandatory to schedule initial asylum appointments in early May. Jean Jeef Nelson, a case manager in San Diego and Tijuana for Haitian Bridge Alliance, a grassroots organization that assists thousands of Haitian and Black migrants, told Rest of World many of his clients struggle to use CBP One because they don’t speak one of the supported languages. For Haitian migrants that have made grueling journeys to the U.S.-Mexico border, the language barrier is one of the last roadblocks to entering the U.S.

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